Terms of service

Terms & Conditions

Welcome to SilkenSleep.

These Terms & Conditions govern your use of our website and the purchase of products from SilkenSleep. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website.

1. About SilkenSleep

SilkenSleep is an Indian lifestyle brand offering premium satin sleep and self-care accessories designed to enhance your nightly routine and comfort.

For any questions regarding these Terms, please contact us:

📧 Email: support@silkensleep.com

📱 WhatsApp: +91 7378873610

📍 Nashik, Maharashtra, India

2. Product Information

We strive to ensure all product descriptions, images, pricing, and details are accurate.

However:

  • Actual product colors may vary slightly due to screen settings, device displays, photography lighting, and image editing.
  • Product dimensions may have minor variations due to manufacturing processes.
  • Product packaging may change without prior notice.

Such variations shall not be considered defects.

3. Orders & Acceptance

When you place an order, you are making an offer to purchase our products.

SilkenSleep reserves the right to:

  • Accept or reject any order.
  • Cancel orders suspected of fraud or unauthorized activity.
  • Limit quantities purchased by any customer.
  • Refuse service at our discretion.

An order is considered confirmed only after payment verification and order processing.

4. Pricing & Payments

All prices displayed on our website are in Indian Rupees (INR).

Prices include applicable GST unless otherwise stated.

We reserve the right to:

  • Modify pricing at any time.
  • Correct pricing errors.
  • Cancel orders resulting from incorrect pricing displayed due to technical issues.

Accepted payment methods include:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

5. Shipping & Delivery

We currently ship across India.

Processing Time

Orders are generally processed within 24–48 business hours.

Estimated Delivery

  • Metro Cities: 3–5 Business Days
  • Other Locations: 4–8 Business Days

Delivery timelines are estimates and may vary due to:

  • Weather conditions
  • Courier delays
  • Public holidays
  • Remote delivery locations
  • Other unforeseen circumstances

SilkenSleep shall not be held liable for courier-related delays beyond our reasonable control.

6. Returns, Replacements & Refunds

Our Returns & Refund Policy forms part of these Terms.

Please refer to our Refund Policy page for complete details.

If you receive:

  • A damaged product
  • A defective product
  • An incorrect product

Please contact us within 48 hours of delivery at:

📧 support@silkensleep.com

📱 WhatsApp: +91 7378873610

We will review the request and assist accordingly.

7. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Product images
  • Graphics
  • Text
  • Product descriptions
  • Branding
  • Designs

is the property of SilkenSleep and is protected under applicable intellectual property laws.

You may not reproduce, distribute, copy, modify, or use our content without prior written permission.

8. User Conduct

You agree not to:

  • Use the website for unlawful activities.
  • Attempt unauthorized access to our systems.
  • Upload harmful software or malicious code.
  • Interfere with website operations.
  • Submit false or misleading information.

Violation of these Terms may result in restricted access or legal action.

9. Third-Party Services

Our website may contain links to third-party websites or services.

SilkenSleep is not responsible for:

  • Third-party content
  • External websites
  • Third-party policies
  • Products or services offered by third parties

Users access third-party websites at their own risk.

10. Limitation of Liability

To the maximum extent permitted by law:

SilkenSleep shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Website use
  • Product use
  • Delayed deliveries
  • Service interruptions
  • Technical issues

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our website, you consent to the collection and use of information as described in our Privacy Policy.

12. Changes to Terms

SilkenSleep reserves the right to modify these Terms & Conditions at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the website after updates constitutes acceptance of the revised Terms.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Nashik, Maharashtra, India.

14. Contact Us

For questions regarding these Terms & Conditions:

SilkenSleep

📧 Email: support@silkensleep.com

📱 WhatsApp: +91 7378873610

📍 Nashik, Maharashtra, India