At SilkenSleep, we are committed to delivering your order safely and efficiently. This Shipping Policy outlines our shipping process, estimated delivery timelines, and other important information.
All orders are processed within 24ā48 business hours after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive shipping confirmation and tracking details via email, SMS, or WhatsApp.
Estimated delivery times are:
3ā5 Business Days
4ā8 Business Days
Delivery timelines are estimates and may vary depending on:
Courier partner operations
Weather conditions
Public holidays
Remote delivery locations
Unexpected logistical disruptions
While we strive to deliver within the estimated timeframe, delays may occasionally occur and are beyond our direct control.
We currently offer free standard shipping on all orders across India.
Any future changes to shipping charges will be clearly communicated on our website before checkout.
Once your order has been shipped, tracking details will be shared with you.
You can track your shipment using the tracking link provided in the shipping confirmation message.
If you do not receive tracking information within 72 hours of placing your order, please contact our support team.
Customers are responsible for providing accurate shipping information at checkout.
SilkenSleep shall not be responsible for delays, failed deliveries, or additional shipping costs resulting from:
Incorrect addresses
Incomplete addresses
Incorrect phone numbers
Customer unavailability during delivery attempts
If an order is returned due to incorrect address details, additional shipping charges may apply for re-dispatch.
Our courier partners may attempt delivery multiple times before returning the package.
If delivery attempts fail due to customer unavailability or incorrect information, the shipment may be returned to us.
In such cases, re-shipping charges may apply.
If your package appears visibly damaged at the time of delivery:
Take clear photographs of the package before opening it.
Record an unboxing video if possible.
Contact us within 48 hours of delivery.
This helps us investigate and resolve the issue quickly.
In the unlikely event that a shipment is lost in transit, we will coordinate with the courier partner to investigate the matter.
Appropriate resolution, including replacement where applicable, will be provided after verification.
At this time, SilkenSleep ships only within India.
International shipping services may be introduced in the future.
For shipping-related questions, delivery updates, or order assistance, please contact us:
SilkenSleep
š§ Email: support@silkensleep.com
š± WhatsApp: +91 7378873610
We are happy to assist you and ensure a smooth shopping experience.