At SilkenSleep, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or interact with our services.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
When you use our website, we may collect the following information:
Full Name
Email Address
Phone Number
Shipping Address
Billing Address
Payment Information
Order Details
IP Address
Browser Type
Device Information
Website Usage Data
Cookies and Tracking Information
We use your information to:
Process and fulfill orders
Deliver products and services
Provide customer support
Send order updates and tracking information
Improve website performance and customer experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional offers and marketing communications (with your consent)
All payments are processed through secure third-party payment providers.
SilkenSleep does not store or have access to your complete credit card, debit card, UPI, net banking, or payment credentials.
Payment processors handle transactions using industry-standard encryption and security practices.
We use cookies and similar technologies to:
Improve website functionality
Remember customer preferences
Analyze website traffic
Measure advertising performance
Provide a personalized shopping experience
You may choose to disable cookies through your browser settings. However, some features of our website may not function properly.
With your permission, we may send:
Promotional emails
Product updates
New collection announcements
Special offers
Educational content
You can unsubscribe at any time using the unsubscribe link provided in our emails.
We do not sell, rent, or trade your personal information.
We may share information with trusted third parties only when necessary to operate our business, including:
Shopify
Payment Gateways
Shipping Partners
Analytics Providers
Marketing Platforms
These service providers only receive information required to perform their services.
To fulfill and deliver your orders, we may share necessary customer information with shipping and logistics partners, including:
Name
Delivery Address
Phone Number
Order Details
This information is used solely for order delivery purposes.
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
While we take security seriously, no online transmission or storage system can be guaranteed to be completely secure.
We retain customer information only for as long as necessary to:
Fulfill orders
Provide customer support
Meet legal and tax obligations
Resolve disputes
Enforce our policies
Depending on applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw marketing consent
Request a copy of your data
To exercise any of these rights, please contact us.
Our website is not intended for children under the age of 18.
We do not knowingly collect personal information from minors.
If we become aware that information has been collected from a child, we will take appropriate steps to remove it.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, policies, or content of external websites.
We encourage users to review the privacy policies of any third-party sites they visit.
We may update this Privacy Policy from time to time.
Any changes will be posted on this page along with the revised effective date.
Continued use of our website after changes constitutes acceptance of the updated Privacy Policy.
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
SilkenSleep
š§ Email: support@silkensleep.com
š± WhatsApp: +91 7378873610
š Nashik, Maharashtra, India
We will make reasonable efforts to respond to all privacy-related inquiries promptly.